This is our Australia & New Zealand website - https://aus.snagtights.com/ for all our beautiful Snagglers in Australia and New Zealand. This site is in AUD.
For delivery to the United States please go to our dedicated US website -
For delivery anywhere else please go to our main website -
We are currently experiencing delays in dispatch. Dispatch is between 5 to 7 days. We are prioritising all express/next day orders which will go out on time.
We try our best to post out orders the day we get them (or the next working day if you order on an evening or weekend).
Untracked - 35 working days
Australia Tracked - 10-25 working days
New Zealand Tracked - 10-25 working days
We also offer express shipping that takes around 3 to 5 days.
We know how annoying shipping charges are and we are constantly trying to get you the cheapest shipping we can. Wherever we can we use postal delivery rather than couriers - this does mean the price you pay is based on the weight of the order, but overall it gives us the lowest cost for an average order.
Untracked delivery is available for orders up to $99.99 and costs $11.99.
Standard tracked delivery is $20.99 and is free from orders over $99.99.Express delivery starts at $40.
Prices may increase depending on the number of items you orders.
Untracked Delivery is available for orders up to $99.99 and costs $11.99
Standard tracked delivery is $20.99 and free over $99.99.
Express delivery starts from $32.
Prices may increase depending on the number of items you order.
You can cancel your order at any time before your tights are dispatched just by emailing us firstname.lastname@example.org. After you receive your tights you can cancel for up to 14 days by just sending us back your unused tights. Unfortunately we can't accept cancellations if you've tried on the tights.
Some of our really popular products sell out quite quickly and we wanted to make sure nobody missed out. We're offering popular items on pre-order so that you can secure your pair. When the item arrives in the Snag warehouse, we'll ship it straight out to you. This can take anywhere between 2 to 4 weeks. If the item comes back into stock sooner, any pre-orders will be fulfilled right away. We'll send you an email when your order is out the door!
The product page will let you know if an item is available for pre-order and we'll also let you know in the confirmation email which items are pre-order. You can order currently available items with pre-order items. We will post out to you what we have right away and your pre-ordered item will be sent by untracked standard delivery when it arrives with us.
If you need to change any information on your pre-order please send us an email at email@example.com.
We recommend washing them on their own for the first time and washing them before wearing as the colour - does not always but - may transfer. Officially you should hand wash them using a 'non-aggressive' detergent (although why anyone would ever want an aggressive detergent is beyond us!). As busy people, we usually just stick them in a 40-degree wash inside a pillowcase or lingerie bag. Please do take care when drying them though - squeeze dry only and avoid direct heat, as it can degrade the stretch.
If you're not 100% satisfied with any aspect of our product or service, you can return your unworn item to us within 28 days of purchase for an exchange or full refund including your original shipping costs.
To process a return or exchange, just drop us a message at firstname.lastname@example.org and we'll send you instructions. Please note that you will be liable for return shipping costs (and remember to keep proof of postage!)
Hygiene is really important to us and our customers so some items cannot be returned, including:
- - Tights are intimates like underwear and cannot be returned once tried on.
- - Swimwear - if the hygiene seal is not intact or any labels have been broken / removed None of this affects your statutory rights.
It's OK to try an item on like you would in a shop (except our tights), but please don't actually wear it out. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! Always ensure that you get proof of postage in case you need to contact us about your return.Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
We keep your name, address and contact details like phone and email on our system to help us provide you with a better service and deal with any problems you might have with your order or products. We may use the email address you give us to contact you if there is a problem with your order, but we don't send marketing emails.
When you visit our website, we use third-party services from Google Analytics and Facebook to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not provide Google or Facebook with any of the personal data that you provide to us.
We will not share your information with any third parties for the purposes of direct marketing. We will share your information with the companies that help us provide our services to you, such as delivery companies. These companies will only use the information we give them for the purpose of fulfilling the service you have requested.
We do not store any payment details or credit card details you use for your purchase - that's all securely handled by the payment providers we use. If you ever want us to get rid of the personal information you've given us please just contact us using the details below and we'll be happy to do so.
Snag Tights is a trading name of Snag Group Ltd. We are a registered Scottish company. Our registration number is SC572528, and our registered address is 4 Drummond Square, Brucefield Industrial Estate, Livingston, United Kingdom, EH54 9DH. Snag was founded by Brie Read and you can contact her on firstname.lastname@example.org
All of the trademarks, and logos displayed on this web site (the ‘Trademarks’) are registered and unregistered trademarks of Snag Group Limited, or are trademarks and logos which Snag Group Limited has been authorised to use and/or display on its website. Unauthorised use of any of the trade marks and logos appearing on this website is not permitted.
Snag Group Limited owns all of the copyright and other intellectual property rights, including but not limited to design rights, in our website and in the material appearing on our website, or is authorised to use such intellectual property by the owners thereof. All rights in the intellectual property appearing on this website are reserved. Permission to use, copy, and distribute content from this website is hereby granted for non- commercial use only, provided that the above copyright and relevant trademark notice appear in all copies and that the name of Snag Group Limited is not used in advertising or publicity pertaining to distribution of this information without specific, written prior permission of Snag Group Limited.